Privacy Policy

Last updated: March 10, 2025

This Privacy Policy describes how Branch Twist Srl (“we,” “our,” or “us”) collects, uses, and protects your personal data when you use our website and services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

Data Controller

Branch Twist Srl is the data controller responsible for your personal data:

Personal Data We Collect

We collect and process the following types of personal data:

Data You Provide to Us

  • Name and job title
  • Contact information (email address, phone number)
  • Company details
  • Project requirements and preferences
  • Communications and feedback you provide

Data We Automatically Collect

  • IP address
  • Browser type and version
  • Operating system
  • Time zone setting
  • Pages visited and interaction patterns
  • Device information

We process your personal data under the following legal bases:

  • Consent: When you explicitly agree to us processing your data for specific purposes
  • Legitimate Interests: To provide our services and improve our website
  • Contract: To respond to your inquiries and potentially enter into a contract
  • Legal Obligation: To comply with legal requirements

How We Use Your Data

We use your personal data for:

  • Responding to your inquiries
  • Providing information about our services
  • Assessing project opportunities
  • Improving our website and services
  • Sending relevant marketing communications (with your consent)
  • Complying with legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • While you have an active relationship with us
  • As required to comply with legal obligations
  • As needed to protect our legal interests
  • Until you withdraw your consent (where processing is based on consent)

Your Rights Under GDPR

You have the following rights:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure of your data
  • Object to processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@branchtwist.com.

Data Sharing

We share your data with:

  • Service providers who assist in our operations
  • Professional advisers (lawyers, bankers, auditors)
  • Authorities when required by law

We ensure appropriate safeguards are in place when transferring data outside the EU/UK.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. For detailed information about the cookies we use and your choices regarding cookies, please read our separate Cookie Policy.

We use various analytics and tracking tools, including Mixpanel, to understand how visitors use our website. These tools may collect data such as your IP address, browser information, and usage patterns. You can control your preferences for non-essential cookies through our cookie consent tool.

Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Staff training on data protection
  • Access controls and authentication
  • Regular backup procedures

International Transfers

When we transfer your data outside the EU/UK, we ensure adequate protection through:

  • Standard contractual clauses
  • Adequacy decisions
  • Other appropriate safeguards

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

  • Email notification
  • Website notice
  • The “Last updated” date at the top of this policy

Contact Us

For any questions about this Privacy Policy or our data practices:

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal data in accordance with GDPR.